Shipping policy

ælura is the operator of ælura.com. By placing an order through this website, you agree to the terms below.

1.1 Shipping Costs
We currently offer shipping within the United States. Shipping costs are calculated at checkout based on your order weight and destination.

1.2 Order Processing Time
Once your order is placed, please allow up to 3 business days for processing before it ships. Orders containing an unusually large quantity of items (200+) may require 3-6 business days to process due to fulfilment volume.Processing time does not include weekends or holidays, and may occasionally be affected by high order volume, inventory availability, or label verification checks.

1.3 Shipping & Delivery Time
All orders ship from our U.S.based fulfilment Center. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery typically takes an additional 2-5 business days depending on your location, though some areas may experience longer transit times. Estimated total time from order placement to delivery: 4-8 business days, depending on processing volume and shipping destination.

1.4 Order Changes & Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been accepted into fulfilment, we may be unable to modify or cancel it, as it is already being prepared for shipment.

1.5 Delays
While we work to ensure timely delivery, factors outside our control including carrier delays, weather, or high shipping volume may occasionally impact delivery times. We appreciate your patience and will do our best to keep you informed of any known delays. 

7.1 Process for a Parcel Damaged in Transit
If your order arrives damaged, please contact us within 30 days of delivery with a photo of the damaged item and a brief description of the issue. We will review your claim and, if approved, provide a replacement or refund.

7.2 Process for a Parcel Lost in Transit
If your order does not arrive within the expected delivery window, please contact us so we can investigate with the carrier. If the investigation confirms the parcel was lost in transit, we will provide a replacement or refund. Replacement orders are typically shipped within 5 business days of an approved claim.

Questions About Your Order
If your order hasn't arrived within the estimated timeframe, or if you have questions about shipping, please reach out to us at support@aelura.net and we'll be happy to help.